Hi Lisa,
We're glad to look into this & help you.
From your description, we'd suggest you to take advantage of our additional support channel.
An email including the steps to connect with them has been sent to you.
Please follow those steps & get this sorted in a timely manner.
I've updated my AVG virus definitions and software and it's still saying my computer is fine after scans, but this thing is still opening tabs to ad sites… Help!
Do I need something else to get this thing out?
Hi Lisa,
We're glad to look into this & help you.
From your description, we'd suggest you to take advantage of our additional support channel.
An email including the steps to connect with them has been sent to you.
Please follow those steps & get this sorted in a timely manner.