Breached Password was changed several times, still reports as breached

AVG Protection
5

Hi Heath,

We will certainly look into this and help you.
Please provide us the screenshot of the breached account message you are receiving to assist further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

6

So that the answer is shared, I deleted all the passwords related to the "breached" site from my browser, then ran the scan. Afterward, I manually added the password and re-ran the scan, and it worked.

1

I recently purchased AVG Password Protection. It's a good tool that is helping me strengthen and vary my passwords. 

However, it reported a breached account (I'm assuming it was a possible breach since I saw no issues or suspicious activities with that account for more than a month). I immediately followed the steps to change the password. After several rescans, it continues to report that account as breached. How do I address this?

2

So that the answer is shared, I deleted all the passwords related to the "breached" site from my browser, then ran the scan. Afterward, I manually added the password and re-ran the scan, and it worked.

3

Thank you for sharing the screenshot, Heath.
Please confirm whether you have saved the password in your browsers after changing it.

4

Thanks for the reply. I would imagine it's the same breach message anyone gets. Here it is:
User-added image