Broken phone saying it has been lost or stolen

AVG Protection
3

Hello Nigel,

We are sorry to hear this.

We have a separate team for the Android products. They will help you to resolve the issue.

Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .

Select the option as "YES" and the operating system as "ANDROID"

Fill in the details and click on the option "answer via email"

Once your request is submitted you will be getting the prompt answer via email from our mobile team

1

I have tried to turn on an old phone to retrieve the photos from it. the screen has stopped working in trying to log in it has now started saying that this phone has been lost or stolen, how can i stop this without being able to see the screen so that i can try to retrieve my info from the phone?

2

Hello Nigel,

We are sorry to hear this.

We have a separate team for the Android products. They will help you to resolve the issue.

Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .

Select the option as "YES" and the operating system as "ANDROID"

Fill in the details and click on the option "answer via email"

Once your request is submitted you will be getting the prompt answer via email from our mobile team