Brother Scanner - AVG

AVG Protection
4

Hi Aaron,

We're glad to look into this & help you.
To check if AVG is causing the issue, please disable AVG protection temporarily & let us know the outcome.

1

Hi,

Each time there is an AVG upgrade - my ability to scan from my brother MFC-J5830DW printer stops working.  I can scan if I press scan on the computer, but not if I press on the printer itself.  Cannot solve it this time.  The Network is set to private and everything is on enable.

Help please!

Thanks,

Aaron

3

Hi Aaron,

We're glad to look into this & help you.
To check if AVG is causing the issue, please disable AVG protection temporarily & let us know the outcome.

2

Thanks for the response - I got it to work.