Browser Malware

AVG Protection
8

Hello Paul,

We are sorry to know that. In order to help you better, please provide the screenshot of the window that shows the popup window. You may follow the instructions from the below link to attach a screenshot: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot

Thank you.

9

Thankyou for the advice, the target fields are OK as described above. I've also disabled extensions for now. Problems remain. Any futher suggestions?

Regards.

Paul

4

Paul, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

1

Running AVG across our small business,a laptop keeps jumping to random shopping sites when browsing search results. Affects all browsers. Popup labeled "Interstital" comes up also. Ran AVG virus check, re-installed browser, ran bitdefender malware checker and google cleanup utility. Problem remains, all help appreciaetd.

2

Thankyou for the advice, the target fields are OK as described above. I've also disabled extensions for now. Problems remain. Any futher suggestions?

Regards.

Paul

3

Hi Paul,
We apologize for the concern and to check with the issue better we suggest you to reset the chrome browser. To reset the Chrome browser please follow the below steps.
Open Google chrome->Go to settings->Advanced settings->Click on reset option.
After browser reset please check with the issue, If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.

5

Hello Paul,
Thank you for the screenshot.  On checking your screenshot we could see that you have installed unknown addon on your browser. No need to worry,  I would request you to uninstall unknown add ons from your web browsers. Please right click on the desktop shortcuts of your web browsers, click on Properties, check the 'Target' field. It should be “ C:\ProgramFiles\Internet Explorer\iexplore.exe” for IE and “ C:\Program Files (x86)\Google\Chrome\Application\chrome.exe”  for Chrome. Please check and remove if any other text is added to this path. Thank you.

6

Example of random page presented:

example of random page presented

7

Hello Paul,

We are sorry to know that. In order to help you better, please provide the screenshot of the window that shows the popup window. You may follow the instructions from the below link to attach a screenshot: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot

Thank you.