Hi,
refferring to replays by loredanon loredani:
AVG Community
Can the staff contact me by e_mail to solve the problem?
thank you
lorendano
Hi Loredano,
We're glad to help you.
Upon checking the other post, we see that our colleagues has suggested you to allow the IP address as trusted connection in Remote Access shield.
As requested, we've sent you an email including the article that has the steps to allow trusted connections via Remote access shield.