BSOD and avgrkx64.sys

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11

Hi Ray,
Please provide us with more information (detailed description, screenshot) so we can better understand what issue you are dealing with.
Thanks

8

Hi Ray,
Analyze provided dumps shows "Probably caused by : igdkmd64.sys".
Thanks

10

http://1drv.ms/1v9weGn

9

Hi Yaron,
Unfortunatelly only solution is to turn off Driver Verifier for Anti-Rootkit driver (avgrkx64.sys). Because we use this API to map a computer memory which doesn't belong to us (which Driver Verifier correctly caches) as we need to read that memory to do an Anti-Rootkit scan.
Thanks

1

Please advise what should I do. I had BSOD today and WhoCrashed analyzed it as follows:

On Sat 12/13/2014 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: avgrkx64.sys (avgrkx64+0x2C21)
Bugcheck code: 0xC4 (0x83, 0xB14733C0, 0x8, 0x2B1473)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\drivers\avgrkx64.sys
product: AVG Internet Security
company: AVG Technologies CZ, s.r.o.
description: AVG Anti-Rootkit Driver
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
The driver called MmMapIoSpace without having locked down the MDL pages. The physical pages represented by the physical address range being mapped must have been locked down prior to making this call. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: avgrkx64.sys (AVG Anti-Rootkit Driver, AVG Technologies CZ, s.r.o.).
Google query: AVG Technologies CZ, s.r.o. DRIVER_VERIFIER_DETECTED_VIOLATION

One of the solutions might be to turn off Driver Verifier, but this would not address potential problems with your driver.

I can send the full dmp file if you tell me to whom and by what method do you want to accept it. Thank,

4

http://1drv.ms/1GM7YSU

6
Hi Yaron,
I would like to let you know that the data has been passed to our developers(AV-6386). Please note that this thread will be updated when further information is required from our team.
Thanks
7

Hi Ray,
Analyze provided dumps shows "Probably caused by : igdkmd64.sys".
Thanks

2
Hi Yaron,
Unfortunatelly only solution is to turn off Driver Verifier for Anti-Rootkit driver (avgrkx64.sys). Because we use this API to map a computer memory which doesn't belong to us (which Driver Verifier correctly caches) as we need to read that memory to do an Anti-Rootkit scan.
Thanks
3
Hi,
My File:link:https://onedrive.live.com/?cid=7952d29c74625081
5

Hi Ray,
Please provide us with more information (detailed description, screenshot) so we can better understand what issue you are dealing with.
Thanks