Hello R B,
We regret to hear about the inconvenience caused. The AVG uninstall failed with error code 0xE0010002 because conflict application, corrupted installation package, corrupted hardware and corrupted updates. In this case we have to use AVG Clear tool first and then AVG Remover tool to remove AVG and its traces.
Please run AVG Clear tool and AVG Remover tool to remove AVG and its traces, please use the following instructions
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG, click Uninstall, then click Restart computer. (1/2)
Hello R B,
We regret to hear about the inconvenience caused. The AVG uninstall failed with error code 0xE0010002 because conflict application, corrupted installation package, corrupted hardware and corrupted updates. In this case we have to use AVG Clear tool first and then AVG Remover tool to remove AVG and its traces.
Please run AVG Clear tool and AVG Remover tool to remove AVG and its traces, please use the following instructions
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG, click Uninstall, then click Restart computer. (1/2)
Please run the AVG Remover tool by using the below instructions.
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Click on the link to re-install AVG Ultimate : http://avgread.me/19OHofR
This would fix the issue. Please, feel free to let us know if you require any further assistance. Thank you. (2/2)
I was previously running AVG AV Free with no apparent issues.
I decided to upgrade to a more complete version "Ultimate" and now get the Blue Screen of Death within 5 minutes of a restart - Win10.
After rebooting in Safe Mode, I initially ran the AVG uninstaller v1.0.1.5 which seemed to work but after the reboot, AVG was NOT REMOVED. Subsequent attempts to run AVG Remover result in a failure to complete - error 0xe0010002.
The product remains in my list of installed programs, the tool bar shortcut does not load but AVG continuously asks me for permission for things to run after a restart. The BSOD's seemed to have been at least reduced. I had to run an actual program removal tool Revo Uninstaller which found leftover items - 373 registry entries and 1774 files.
I realize there isn't a question here so just add my situation to the long list of install failures of AVG products.