Bt Cloud Software

Viruses & Threats
3

Hi James,

We will check that for you.
Attach the screenshot including the detection dialog, with "See details" in the bottom-right corner displayed.
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

I have sent diagnostics several times to AVG direct from the virus checker. Why is AVG flagging Bt Cloud as a virus/Trojan ? It says the product contains IDP.Generic and immediately quarantines it.

Is it a false positive or NOT.

Please clarify this issue

2

Hi James,

We will check that for you.
Attach the screenshot including the detection dialog, with "See details" in the bottom-right corner displayed.
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.