Bug Report: Smart scan does not know DEP status, gets it wrong

AVG Performance
1

The Smartscan always says I need to activate DEP in BIOS, but it is activated, and it does this on different computer systems. Does it correctly sense DEP in some systems, or is this a common problem? 

 Data Execution Prevention (DEP)

3

Hello,
Thank you for contacting AVG Community Support.
I apologize for the inconvenience you’re experiencing with the Smartscan prompting you to activate DEP, even though it’s already enabled. I understand how frustrating this can be, especially across different systems.

  • To assist you further, could you please let us know which device and operating system you’re using?
  • Additionally, could you provide a screenshot of the user interface where the Smartscan asks you to activate DEP? This will help us better understand the issue.
In the meantime, I recommend ensuring that your system's BIOS is fully updated. Also, try restarting the system and rerunning the scan to see if the issue persists.
Looking forward to your response to help resolve this as soon as possible.
2

Hello,
Thank you for contacting AVG Community Support.
I apologize for the inconvenience you’re experiencing with the Smartscan prompting you to activate DEP, even though it’s already enabled. I understand how frustrating this can be, especially across different systems.

  • To assist you further, could you please let us know which device and operating system you’re using?
  • Additionally, could you provide a screenshot of the user interface where the Smartscan asks you to activate DEP? This will help us better understand the issue.
In the meantime, I recommend ensuring that your system's BIOS is fully updated. Also, try restarting the system and rerunning the scan to see if the issue persists.
Looking forward to your response to help resolve this as soon as possible.