this problem is still ongoing.yesterday opened avg at 11.08 opened ok no banners about security expiring. kept it open all day but minimized. no avg error message when i shut pc down. today at 14.14 opened avg and expiry banner is back. it says trial has expired. my avg is not trial one is free one. which i have since approx april 2017 with no problems till 4th sept when this banner appeared. i dont know what to do now, am i covered or not as cant get past the banner to launch avg. please help
Hello Irene,
I understand the inconvenience caused. I see that we have already escalated this issue to our senior team. They are working on your request, our level 2 technician will contact you as soon as possible via email with a resolution. Your patience is much appreciated in this matter.
Best regards,
Alok.
i wish to add that when i clicked on the buy banner it gave showed free avg but no button at bottom to press to get it
Hello Irene,
I understand the inconvenience caused. I see that we have already escalated this issue to our senior team. They are working on your request, our level 2 technician will contact you as soon as possible via email with a resolution. Your patience is much appreciated in this matter.
Best regards,
Alok.
Hello Irene,
I completely understand you inconvenience caused. We will surely help you to install AVG Free Antivirus, our level 2 technician have received your case and they are analyzing the log files, they will contact you at earliest via email with a resolution.
Best regards,
Alok.