Byfence malware removal

Hello Harry,
Unfortunately, we are not aware of this Anti virus program. So kindly refer google or nearest reseller to know about this. Thank you for understanding. Please feel free to contact us for any assistance regarding AVG.

has anyone heard about this company

Harry, Did you actually mean bytefence. If so, Have a look @ this webpage (https://www.bytefence.com/).
AVG Guru