Hello Kemal,
Could you please let us know the exact AVG program installed on your PC? Also please try to add the file to the exception list using the instructions on the article http://avgread.me/18WB2dg and please submit the sample on our submit sample page located here: http://www.avg.com/submit-sample
Thank you.
Hello
As you see the topic this problem still contiues after 1 year even though authorized employees saw it.
When you start whole computer scan, C:/Windows\SysWOW64\mfc45.dll this file been founded as a virus but this is just windows system file, so avg can broke down the windows … also my game keep being founded as a virus but it is not … so I don't think AVG working on their antivirus anymore.
Ok I understand but that is not my point, I'm trying to understand why it is not fixed even though years past?
Hello Kemal,
Thank you for providing the post link. We have mentioned in this post https://support.avg.com/answers?id=906b0000000D5b2AAC that this file is necessary for the Windows system restore and we requested to add it to the AVG's Exceptions.
To add a file to the AVG's exception, please follow the instructions mentioned in this link: http://avgread.me/18WB2dg
Please feel free to contact us if you need any assistance.
Kemal,
We would like to inform you every PC is different from each other and we can not expect a software to be function same as like on another PC. So please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address.
Fill in the case # which is 03792874 by copying and pasting it from this message.
Click send output.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.
You are welcome.
Thank you for uploading the log files.
We have received the information successfully.
Soon, you will be contacted by our level two technical team via email.
Please keep checking the email on spam, junk and inbox folders.
Thank you for informing that you are using the trial version.
Please try repair of AVG by following the instructions mentioned in this link: http://avgread.me/1BVxDSY and let us know whether the threat is detected.