Hello Lilac,
To get further assistance, we suggest you to contact our dedicated support team for AVG products for mobile devices by clicking on the following link ( http://avgclick.me/AVGtechnical ), choose 'YES' for the question "Are you currently using any paid/trial AVG products?"(even if you use a 'free' version), and fill out your details, select the OS as Android then the name of AVG Program that you installed in your mobile and in "Description" please elaborate the issue and finally click on "Email" option. AVG mobile team will reply back to you via email with the resolution. Thank you.
Hello Lilac,
We apologize for the inconvenience caused.
May I know the name of the AVG Program in which you experiencing this issue?
Are you using free, Trial or paid version of AVG Product?
Have you tried to repair your AVG Program? If not, please repair your AVG Product using the article avgclick.me/RepairAVG
and scan your system for cache files.
Thank you.
My cache cleaning function doesn't work anymore. It pretends to clean, but afterwards it still detects the same amount of data that can be cleaned as before. What could be the problem?
Hello Lilac,
We apologize for the inconvenience caused.
May I know the name of the AVG Program in which you experiencing this issue?
Are you using free, Trial or paid version of AVG Product?
Have you tried to repair your AVG Program? If not, please repair your AVG Product using the article avgclick.me/RepairAVG
and scan your system for cache files.
Thank you.
I'm using the free avg cleaner that came with my android phone. I'll try the repair programme.