Camera not working

General discussion
1

Been through all troubleshooting but AVG.  Can someone tell me how to determine if AVG is blocking the use of my Camera?  I've done everything but AVG.
Thanks
Doug

8

Hello Doug,

We are sorry to know this.
We will check and help you in resolving this issue.
You can disable AVG Internet Security temporarily by following the below steps and check:
To disable AVG Internet Security temporarily, please right click on the AVG icon present at the bottom right corner of your desktop(System Tray) and you can see a scroll bar to "Disable Protection". Please click on the same to disable AVG Protection and after which check if you are able to access this application.

If the issue persists, please follow the below steps to change firewall settings on your computer.

Please open the AVG Internet Security installed on your computer and click on Menu->Settings->Components->Firewall->Customize->Click on "Network Profile(Left side of the interface) and change the profile to "Private" if selected in "Public".
Thank you and please keep us updated.

5

Doug, We sincerely apologize for the difficulties you are currently experiencing.
If you wish to contact our AVG Support team by call, use the below contact number.
We're working 24/7, you can reach us at any time.
AVG tech voice phone numbers:
USA & CA: +1 925 732 4274
AU & NZ: +61 281 034 937
UK: +44 1163 668 542.

In this meanwhile, if you have time please check if the camera app is listed in the AVG TuneUp sleeping mode. Open the AVG TuneUp > Speed up > Background & startup programs. Then, click on sleeping programs and check the Camera application is in sleep mode. If yes, wake the application and check for the issue status. 
Refer this article : AVG Internet Security Blocked/allow apps. to allow the camera in the AVG Internet Security.
May I know exactly what is happening when you run the camera app?
If you get any error messages, please share the screenshot of the error message.

2

Hello Doug,

We are sorry to know this.
We will check and help you in resolving this issue.
You can disable AVG Internet Security temporarily by following the below steps and check:
To disable AVG Internet Security temporarily, please right click on the AVG icon present at the bottom right corner of your desktop(System Tray) and you can see a scroll bar to "Disable Protection". Please click on the same to disable AVG Protection and after which check if you are able to access this application.

If the issue persists, please follow the below steps to change firewall settings on your computer.

Please open the AVG Internet Security installed on your computer and click on Menu->Settings->Components->Firewall->Customize->Click on "Network Profile(Left side of the interface) and change the profile to "Private" if selected in "Public".
Thank you and please keep us updated.

3

Greetings,
I do not have a scroll bar to select disable protection.  Please adivse again,
Thank you!
Doug

4

My AVG does not show an option for components under settings. I am unable to do as suggested to customize by selecting "Private" under network profile.
Can someone provide me with phone support?
Thanks
Doug

6

We're sorry to know that, Doug.
Please let us know the operating system & version of AVG that is installed on your computer.
To check version : Open AVG program - Menu - About.

7

Thank you for writing back to us, Doug.
Have you changed the settings in Firewall as instructed and checked for the issue status?
Please refer to this article to disable AVG in another method.
Keep us posted.