Can a factory re-set phone be tracked

AVG Protection
4

Niall,
I can understand how upset you must be.
Please follow the steps provided in this article and check if you're able to Track your device: https://support.avg.com/SupportArticleView?l=en&urlname=AVG-AntiVirus-for-Android-6-x-New-portal-for-tracking-and-managing-lost-or-stolen-device

1

I have AVG Anti-Theft on my Samsung S7. I have attempted to track for the last number of days but there has been no activity on it since its been lost / stolen. I have used avg, googles find my android and samsungs find my phone. I'm wondering if the phone has been factory re-set can avg still track this as I'm sure the other other options I've tried, wont?

Thanks

2

Hi Akash,

Thanks for getting back to me. I have the latest version installed on the device, What I'm looking to find out is if the phone is factory re-set, does avg have the ability to still track it. Thanks

3

Hi Niall,
If the lost android device is reset to factory settings, it can not be tracked using AVG Anti-Theft service.