can avg remove white screen virus if started at the dos prompt?
Sorry for the laten reply. I can't follow your instruction because can't do it on the virus infected laptop.
I did take several pictures with my cell I can email to you if you can provide an address.
I was able to get to command prompt to run avg and was able to use the task manager to right click on the c drive to scan with avg. I had a few minutes and got locked out. No results.
Hello Charles, I apologize for the inconvenience caused to you. Could you please send us a screen shot of the threat you are receiving? Thank you.
Sorry for the laten reply. I can't follow your instruction because can't do it on the virus infected laptop.
I did take several pictures with my cell I can email to you if you can provide an address.
I was able to get to command prompt to run avg and was able to use the task manager to right click on the c drive to scan with avg. I had a few minutes and got locked out. No results.
Hello Charles, I apologize for the inconvenience caused to you. Could you please send us a screen shot of the threat you are receiving? Thank you.
Thanks for the reply. I will thank you but I need to complete two deadlines with my only laptop. One is renewing my domain and I have to file my state sales tax. I use have the same exact laptop as a backup to the infected one so I can swap hard drives. Its confusing to explain but I will get it to you ASAP. I may have to send it as a camera jpeg. Charlie