Can not activate VPN

I am trying to activate VPN but the code sent in the renewal email is not working. At one point it said the code could not be verified. I have reinstalled VPN and restarted my computer. I can not turn it on. In my account information, it shows that the VPN is active. I would appreciate any assistance

Hello Annemarie,
Thank you for contacting AVG support community.
I apologize for the trouble casued.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
We will certainly help you out.
Thank you and keep us updated.

Hello Annemarie,
Thank you for contacting AVG support community.
I apologize for the trouble casued.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
We will certainly help you out.
Thank you and keep us updated.