Can not install product due to malware

AVG Protection
3

Hi Deborah,
In order to analyze it please provide us with diagnostic output (run it after inducing described behavior) using this tool and please add detailed description of issue.
Thanks

1

Hello,
I need help please. I have had purchased AVG Oct. of 2014 and have not been able to intall it.I have 
hackers in my system I was told by a tech.

2

Hi Deborah,
In order to analyze it please provide us with diagnostic output (run it after inducing described behavior) using this tool and please add detailed description of issue.
Thanks