Can not open user interface

Hi John, 

We apologize for the inconvenience caused in this matter.
Our developers have provided the below article with the steps to fix this issue.
We request you to follow the steps mentioned in this article. 
| AVG

Hello, whenever I try to open the user interface by using the desktop shortcut a screen comes up saying "UI failed to load". I can not check my settings or do a manual scan. Your help would be appreciated. Thank you.

Hi John, 

We apologize for the inconvenience caused in this matter.
Our developers have provided the below article with the steps to fix this issue.
We request you to follow the steps mentioned in this article. 
https://support.avg.com/SupportArticleView?l=en&urlName=Troubleshoot-AVG-AntiVirus-internet-disconnection&supportType=home