Can’t access any of my usual websites

AVG Protection
7

Hi Bell,

We are sorry to hear this.

We will help you to resolve the issue.

Are you facing this issue in all the browser?

Please share us the screenshot of the error message to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.

1

Last week I took out sub to AVG AntiTrack for Mac - as a result of some apparent malware interference.
But, ever since, I seem to be barred from access to any of my usual - and presumable reliable since this includes AVG - websites or indeed Zoom which i need most days!   Help.  

2

Hi Bell,

We are sorry to hear this.

We will help you to resolve the issue.

Are you facing this issue in all the browser?

Please share us the screenshot of the error message to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.

3

Thank you for providing the screenshot, Georgiana.
Could you please get into browser settings and disable AVG Anti-Track extension and try accessing websites?

4

Response on screen of MacMini for AVG support

6

Georgiana, we asked to do it in order to check whether it is possible to access websites when AVG Anti-Track extension is disabled.
To check why this is happening, we request you to get connected with our additional support.
An email instruction has been sent to you which will help you to get connected.
If the email is not found in inbox do check in spam and junk folders.

5

OK; that seems to work…but if the tracker is disabled, then won't I have all the same problems with malware?