Hi Oğuz,
First and foremost, allow me to apologize for the inconvenience you are experiencing. The experience you shared, is not the intended experience we wanted for you to have had.
Upon checking your account, I can see that you're residing in Turkey.
Regrettably, usage of VPN has been restricted by the Turkish Government. Hence, your AVG Secure VPN is not working.
Regarding your refund request, I've created a ticket on your behalf and escalated it to our higher level of support. They'll contact you via email and help you accordingly.
Meanwhile, your patience is very much appreciated. Thanks!
Hello officials,
My problem is still not solved. For about 3 weeks the VPN has been giving errors constantly. 3 weeks ago, an operator made a remote connection, there was no disconnection at that time, but at the moment, it is disconnected within 5-10 minutes at most. I deleted and installed the program again, but the result is still the same.
Can you please find a definitive solution? Otherwise, please refund my money for my remaining subscription.
Hi Oğuz,
First and foremost, allow me to apologize for the inconvenience you are experiencing. The experience you shared, is not the intended experience we wanted for you to have had.
Upon checking your account, I can see that you're residing in Turkey.
Regrettably, usage of VPN has been restricted by the Turkish Government. Hence, your AVG Secure VPN is not working.
Regarding your refund request, I've created a ticket on your behalf and escalated it to our higher level of support. They'll contact you via email and help you accordingly.
Meanwhile, your patience is very much appreciated. Thanks!