Cancel a 60 day trial Can not cancel Have 3 days left

I get a message that I have 3 Days left. But my account states I do not have the a paid tuneup

Hello Robert,

We'll check & help you with the cancellation.
Unfortunately, we couldn't locate any active AVG subscriptions under the email address you've used to contact us here. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.