Cancel a payment

Hi Alison,

We're sorry to know that you've decided to cancel the AVG subscription.
However, upon checking your account, we're unable to locate any subscription.
You might have used your alternate/old email address to subscribe.
As it isn't recommended to share the account details over this post, we've sent you an email requesting account info.
Please revert to us via email to proceed further.
To check the available offers & subscribe at a discounted price (if possible), you can consider reaching our billing team via chat. Here is the link to initiate a chat with them.

I purchased some extra bits for my free account when they were on offer a year ago, sadly the offer is about to expire and I need to cancel the next payment AVG say they will take from my account on 8th February. I can't find out how to do this.

Hi Alison,

We're sorry to know that you've decided to cancel the AVG subscription.
However, upon checking your account, we're unable to locate any subscription.
You might have used your alternate/old email address to subscribe.
As it isn't recommended to share the account details over this post, we've sent you an email requesting account info.
Please revert to us via email to proceed further.
To check the available offers & subscribe at a discounted price (if possible), you can consider reaching our billing team via chat. Here is the link to initiate a chat with them.

Hi Belinda, 

We acknowledge your cancellation request. 
It isn't recommended to share the account/order details over this post. Hence, we'd suggest you to write back to us in your own/individual post. 
This will reveal the email address associated with AVG to us. 
Thank you for your understanding in advance!

i want to stop avg tuneup, how?