Cancel a trial subscription

I'm trying to cancel a trial subscription and it's not showing up anywhere.
I follow the instructions given by the page, but no subscription appears.
can anyone help me?

Hello cml, 

We acknowledge your cancellation request.
It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.