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Hello Norman. 
Thank you for contacting AVG Community Support.
We have already replied to your other post please check that for further help.
We'd recommend you keep the entire conversation in one threat to speed up the resolution.
Thanks for your understanding in advance.

1

Want to chat about case # 21702170

2

Hello Norman. 
Thank you for contacting AVG Community Support.
We have already replied to your other post please check that for further help.
We'd recommend you keep the entire conversation in one threat to speed up the resolution.
Thanks for your understanding in advance.