Hello John,
We acknowledge your refund request. You have been charged for the automatic renewal of AVG TuneUp - Unlimited (60 day trial), and AVG Internet Security - Unlimited (60 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Are you looking for refund to both products?
Used the trial for maybe two weeks and switched to FREE.
tried to cancel to no avail. still have 2 days on trial and being charged via bank account.
Stop trial and refund please.
Thank you for the confirmation.
I have processed refund for both these charges and sent an email confirming the same.
Hello John,
We acknowledge your refund request. You have been charged for the automatic renewal of AVG TuneUp - Unlimited (60 day trial), and AVG Internet Security - Unlimited (60 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Are you looking for refund to both products?
Yes both products.
Note I tried several times to cancel. The site was very difficult and I was unable to get throgh.
I did remove all trial products and recieved the usual why are you leaving, etc.
I some what assumed you had to be aware.