Cancel automatic license renewal

Hello Ilaria,
We will help you in refunding the recent renewal.
May I know the reason behind the refund request?

Hi everybody,
I can't figure out hiw to cancel the automatic renewed subscription and how to get a refund. The subscription renewd 10 days ago and on my account I have just the option to unsubscribe. That means that I won't get any refund. 
is there an other option?
Many thanks

Hello Ilaria,
We will help you in refunding the recent renewal.
May I know the reason behind the refund request?