Cancel free subscriptions

Hi there, I would like you to please cancel my 2 free subscriptions that are activated currently on my computer and to avoid being automatically charged when they expire. The subscriptions show in my computer app as active (AVG TuneUp and AVG AntiVirus Internet Security) and there is no option to cancel the trial. Please confirm they are canceled.

Hello Erin.
We acknowledge your request to cancel.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate these trial orders. Please revert it containing those details.

Hello Erin.
We acknowledge your request to cancel.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate these trial orders. Please revert it containing those details.