Hello Dawne.
I am sorry for the inconvenience caused.
We acknowledge your request for refund. Unfortunately, we cannot initiate a refund for the charge happened in June. As per our refund policy, we can initiate refund only if we receive the request within 30 days from the date of payment.
Upon checking your contact history, we have asked for more details for which we unfortunately did not receive a response to our email during your 1st contact.
Regarding the recent order, we can it with existing subscription and extend the validity accordingly as an alternative to refund.
Once we merged, we will offer you a free remote assistance service to configure the product with recommended settings.
I have been charged 2 times- Once in JUNE and Again in July. June one is not working- already contacted support and got NO HELP!! I do not want AVG at all. How do I get this renewal to stop and my money back. ? Was bill 2 times for PC Tune up
Hello Dawne.
I am sorry for the inconvenience caused.
We acknowledge your request for refund. Unfortunately, we cannot initiate a refund for the charge happened in June. As per our refund policy, we can initiate refund only if we receive the request within 30 days from the date of payment.
Upon checking your contact history, we have asked for more details for which we unfortunately did not receive a response to our email during your 1st contact.
Regarding the recent order, we can it with existing subscription and extend the validity accordingly as an alternative to refund.
Once we merged, we will offer you a free remote assistance service to configure the product with recommended settings.