Cancel my order

Hello Linda,
I understand the inconvenience caused, let's work together to fix this issue.
I acknowledge your refund request, however please try one more time to follow the instruction to activate AVG TuneUp.
I have also sent you an email, you can follow the email instruction to connect with us remotely, we will help you to activate your AVG TuneUp.
Best regards,
Alok.

Hello Linda,
I understand the inconvenience caused, let's work together to fix this issue.
I acknowledge your refund request, however please try one more time to follow the instruction to activate AVG TuneUp.
I have also sent you an email, you can follow the email instruction to connect with us remotely, we will help you to activate your AVG TuneUp.
Best regards,
Alok.

I am at a loss,  I paid my $29.99 today with a credit card.  Supposedly all I had to do was to click on ANY AVG site and in the top right corner click connect, enter my email and password and everything was supposed to automatically begin…NOT SO.
I have struggled and struggled and keep getting some dumb widow asking me to click on signs, cars,buses until I am blue in the face.
I am 70, I like simple…if you cant hook me up simple…cancel my order today and don't use my card, or reimburse it immediately;