Hi Greg,
This isn't the experience we want you to have.
We will help you with the subscription. However, we are unable to locate any subscription under the account you have used to contact us.
The order might be in different email address which is the reason why you are unable to locate the subscription.
As it isn't advisable to post subscription details here, we have sent an email requesting more information. Please check your inbox/spam for the email.
Hi Greg,
This isn't the experience we want you to have.
We will help you with the subscription. However, we are unable to locate any subscription under the account you have used to contact us.
The order might be in different email address which is the reason why you are unable to locate the subscription.
As it isn't advisable to post subscription details here, we have sent an email requesting more information. Please check your inbox/spam for the email.