Hi Anne,
We'll help you to cancel your subscription and also we'll help you to get the refund. When checking your account your AVG TuneUp - unlimited program was renewed automatically and the license period was extended up to 2019.7.21. You would have received an email notification regarding the automatic renewal for this subscription 45 days prior to the product expiration.
However, you have already raised a refund request for the automatic renewal. Once the refund is processed your subscription will be cancelled automatically. Our refund team will get in touch with you at the earliest regarding your refund request.
Please check your email inbox frequently, also check your spam/junk folders to hear back from us.
Thanks,
Vishnu Vardan
I cancelled my subscription in June only to find that it has still been taken from my bank. How do I cancel and get my money back? I suddenly feel like I have no control over my own money …
Hi Anne,
We'll help you to cancel your subscription and also we'll help you to get the refund. When checking your account your AVG TuneUp - unlimited program was renewed automatically and the license period was extended up to 2019.7.21. You would have received an email notification regarding the automatic renewal for this subscription 45 days prior to the product expiration.
However, you have already raised a refund request for the automatic renewal. Once the refund is processed your subscription will be cancelled automatically. Our refund team will get in touch with you at the earliest regarding your refund request.
Please check your email inbox frequently, also check your spam/junk folders to hear back from us.
Thanks,
Vishnu Vardan