Sharon,
We are here to help. I see that you have bought AVG Internet Security unlimited valid till 1/31/2021 and you have also subscribed to AVG Secure VPN (60-day Trial) version which is valid till 8/8/2018. Please be informed that AVG Internet Security unlimited and AVG Secure VPN are different products used for different purposes. AVG Internet Security unlimited is a antivirus protection product whereas AVG Secure VPN is an application which enables you to connect to the internet via secure VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. Hence if you wish to cancel the auto renewal AVG Secure VPN, please write here and we will cancel it for you. You can also reach our chat support team using this link or reach our phone support team using this number: +1 925 732 4274 .
I got a notice on my computer that my AVG security had expired, and so without thinking, I signed up for the 60 day free trial and automatic annual billing after the 60 days on my PayPal account. Then I looked in my budget, and I already paid for 3 years in January up to January 2021. Now I cannot seem to reach anyone by chat to cancel the new order I do not need. I cannot call the numbers for customer service since I am on vacation in Mexico. Any suggestions?
Sharon,
We are here to help. I see that you have bought AVG Internet Security unlimited valid till 1/31/2021 and you have also subscribed to AVG Secure VPN (60-day Trial) version which is valid till 8/8/2018. Please be informed that AVG Internet Security unlimited and AVG Secure VPN are different products used for different purposes. AVG Internet Security unlimited is a antivirus protection product whereas AVG Secure VPN is an application which enables you to connect to the internet via secure VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. Hence if you wish to cancel the auto renewal AVG Secure VPN, please write here and we will cancel it for you. You can also reach our chat support team using this link or reach our phone support team using this number: +1 925 732 4274 .