Hello, Michael.
We see that the AVG TuneUp - Unlimited (1 year subscription) has been renewed for another year. This order was placed because you agreed to automatic extension of your subscription when you originally purchased the product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription. We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
If you’d like to continue with your refund, no worries. Just reply to this message and ask us to return your money. We’ll do so as soon as possible.
If you’d rather stay with us, just reply to this message and ask us to keep your subscription. In exchange for your trouble, we’ll add extra 6 months onto your current subscription period at no extra cost.
Hello, Michael.
We see that the AVG TuneUp - Unlimited (1 year subscription) has been renewed for another year. This order was placed because you agreed to automatic extension of your subscription when you originally purchased the product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription. We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
If you’d like to continue with your refund, no worries. Just reply to this message and ask us to return your money. We’ll do so as soon as possible.
If you’d rather stay with us, just reply to this message and ask us to keep your subscription. In exchange for your trouble, we’ll add extra 6 months onto your current subscription period at no extra cost.
Hi ive just had a renewal email for avg tune up which i dont require … can i cancel it and how ?