Cancel of contrackt

Hi Diana,

We are sorry to know that you have decided to cancel AVG.
We will check and help you with this request.
On checking your account, we could see that you have a paid subscription of AVG Ultimate (Multi-Device) (10 devices), valid until May 14, 2022.
Before we proceed with your cancellation request, may I ask you why you wish to cancel? Your feedback and experience with using this service will help us improve. And perhaps, if there is a particular issue with the service, I will do my best and try to resolve it.
Thank you and keep us updated.

Jeg har nettopp set en trek på 999 på kontoen min for AVG abonament som skulle vart kanselert! Jeg har avinstalert AVG , så avslutt kontoen min, og satt refusjon gjennom. Takk

Hello
My trial periot of security will end on 14 May 2022.
Please cancel the trial now.
I will not subskribe after the trial period ends 14 May 2022.
Thanks     Diana
Hi Diana,

We are sorry to know that you have decided to cancel AVG.
We will check and help you with this request.
On checking your account, we could see that you have a paid subscription of AVG Ultimate (Multi-Device) (10 devices), valid until May 14, 2022.
Before we proceed with your cancellation request, may I ask you why you wish to cancel? Your feedback and experience with using this service will help us improve. And perhaps, if there is a particular issue with the service, I will do my best and try to resolve it.
Thank you and keep us updated.

We're sorry for the inconvenience caused, Diana.

Upon checking your post, we can see that we had asked you for the reason as to why you've decided to cancel your subscription. However, we didn't receive any response from you. Hence, your subscription was not cancelled.
Also, we can see that refund has already been initiated for your AVG Ultimate (Multi-Device) subscription (NOK999.00).
The refunded amount may take upto 7 business days to reflect in your account.
Let us know if you have further queries.

NOTE: The below message is translated for your convenience using Google Translate.

Vi beklager ulempen det har medført, Diana.

Ved å sjekke innlegget ditt kan vi se at vi har spurt deg om grunnen til hvorfor du har bestemt deg for å kansellere abonnementet ditt. Vi har imidlertid ikke mottatt noe svar fra deg. Derfor ble ikke abonnementet kansellert.
Vi kan også se at refusjon allerede er igangsatt for AVG Ultimate (Multi-Device)-abonnementet ditt (NOK 999,00).
Det kan ta opptil 7 virkedager før det refunderte beløpet gjenspeiles på kontoen din.
Gi oss beskjed hvis du har flere spørsmål.

Jeg har nettopp set en trek på 999 på kontoen min for AVG abonament som skulle vart kanselert! Jeg har avinstalert AVG , så avslutt kontoen min, og satt refusjon gjennom. Takk