Hello William,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to cancel your AVG trial subscription.
We'll certainly check and help you out.
Upon checking your AVG account, the auto renewal was already cancelled for AVG Internet Security trial subscription, hence the cancel button is not available in your AVG account Manage subscription section.
You’ll still be protected until trial period, but there will be no renewal or charge after that.
If you have any queries or questions, please let us know.
Thank you and keep us updated.
I want to cancel my free trial "family subscrption" but Cancel renewal button does not appear under the manage subscription. I've navigated all over the site and support sections and I am unable to cancel the subscription and keep from being charged. I don't understand why it is so difficult to cancel my free trial subscription. Can anyone help me?
Hello William,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to cancel your AVG trial subscription.
We'll certainly check and help you out.
Upon checking your AVG account, the auto renewal was already cancelled for AVG Internet Security trial subscription, hence the cancel button is not available in your AVG account Manage subscription section.
You’ll still be protected until trial period, but there will be no renewal or charge after that.
If you have any queries or questions, please let us know.
Thank you and keep us updated.