Hello Dale,
We are sorry you decided to cancel the services. We cancelled auto-renewal of your AVG Ultimate and AVG Secure VPN (for windows PC), so you will not be charged in future.
We see that you purchased AVG Secure VPN for Android devices and can be used on 5 devices of the same platform. For further assistance, we request you to contact our Android support using the below steps:
- Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email".
Once your request is submitted you will be getting the prompt answer via email from our mobile team. Thank you.
Hello AVG Billing,
I request your assistance with the following two issues:
1. Please cancel automatic renewal of the two products that I have: AVG Ultimate and AVG Secure VPN .
2. I just signed up for AVG VPN for Android. I thought I was buying VPN for 2 devices but after making the purchase my Account listed 'Yearly Single-Device subscription'. If this cannot be corrected to 2 devices, please cancel this subscription.
Thank you for your help!
Hello Dale,
We are sorry you decided to cancel the services. We cancelled auto-renewal of your AVG Ultimate and AVG Secure VPN (for windows PC), so you will not be charged in future.
We see that you purchased AVG Secure VPN for Android devices and can be used on 5 devices of the same platform. For further assistance, we request you to contact our Android support using the below steps:
- Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email".
Once your request is submitted you will be getting the prompt answer via email from our mobile team. Thank you.