Cancel subscription is soooo difficult. It is like Fraud

AVG Subscription
3

Hi Anne.
We regret for any inconvenience caused.
We'd like to inform that you signed up for the trial using the Gmail address.
I also see that you have reached our refund team for and requested refund for the recent charge.
They have initiated the refund and you should receive it within 5 to 7 business days.
Appreciate your patience.

1

I have tried for days to cancel my subscription.  A SUBSCRIPTION I NEVER USED.  I AM 78 AND BEING TAKEN ADVANTAGE OF! 
I am unsure if I used yahoo or gmail and I cannot resent my password.  I SIGNED UP FOR A TRIAL AND COULD NEVER STOP THE SUBSCRIPTION AND NOW I AM BEING CHARGED AUTOMATICALLY.  STOP
acxxxxxxxxrn@yahoo or gmail
order number 794760xxxxx

STOP!!!

2

Hi Anne.
We regret for any inconvenience caused.
We'd like to inform that you signed up for the trial using the Gmail address.
I also see that you have reached our refund team for and requested refund for the recent charge.
They have initiated the refund and you should receive it within 5 to 7 business days.
Appreciate your patience.