Cancel suscripton

Hello Natividad.
We'll certainly help. You do not have any active AVG subscriptions registered under the email address you used to contact us here. I've sent an email, please revert it with requested information to assist you further.

I need to cancel new suscription. I have paid for 1 year avg tune up for a pc I don't have anymore.
I've logged in my account and it doesn't shows anypoduct, so I can't cancel it from there. I can't find other way. 
I'vee been sent an e-mail saying avg will renovate the suscription next month. 

Hello Natividad.
We'll certainly help. You do not have any active AVG subscriptions registered under the email address you used to contact us here. I've sent an email, please revert it with requested information to assist you further.