Hi Arnold,
We're glad to help you with this. From your description, it seems that you've subscribed to the trial version.
However, upon checking our records we're unable to find any trial subscription in your account.
Usually the trial subscription will be valid for 30 or 60 days. While subscribing to trial version, if you've entered credit card details, then it would be automatically renewed.
However, we do send pre-billing notification prior 7 or 10 days of trial's expiry. This email includes instructions on how to cancel the subscription. It would also have the order ID.
If you receive such email, you can write back to us mentioning the order ID. We'll be able to cancel the renewal from our end.
During installation of free version i stumbled onto a popup asking if i wanted to continue with free or paid version.
Since there was no ESC i marked Free version. In the next popup it was stated that (if i did not cancel this version) after xx days my card will be charged for $ 44.
Now where can i find how to cancel the free version, because i do not want the paid one.
The support link does not work so i seek my luck in the community.
Hi Arnold,
We're glad to help you with this. From your description, it seems that you've subscribed to the trial version.
However, upon checking our records we're unable to find any trial subscription in your account.
Usually the trial subscription will be valid for 30 or 60 days. While subscribing to trial version, if you've entered credit card details, then it would be automatically renewed.
However, we do send pre-billing notification prior 7 or 10 days of trial's expiry. This email includes instructions on how to cancel the subscription. It would also have the order ID.
If you receive such email, you can write back to us mentioning the order ID. We'll be able to cancel the renewal from our end.