Cancel unauthorized payment please

Hi Kate,

On checking your account, we could see that you have initially subscribed for the AVG TuneUp 60 day trial on 9/17/18.

Later it has been renewed to an annual subscription, as it was enrolled to automatic renewal.

We can assure you that we have not processed any unauthorized payments from your card or account.

Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.

Do you wish to have a refund?

I did not ever purchase tuneup, I do not want tuneup, and I am incredibly angry you've charged my card without permission. Please refund my card. 

Hi Kate,

On checking your account, we could see that you have initially subscribed for the AVG TuneUp 60 day trial on 9/17/18.

Later it has been renewed to an annual subscription, as it was enrolled to automatic renewal.

We can assure you that we have not processed any unauthorized payments from your card or account.

Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.

Do you wish to have a refund?