Hello Peter,
You have been charged for the automatic renewal of AVG Secure VPN for Mac (30-day Trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. Auto renewal has been cancelled on the same date (12/29/18) when it got renewed.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
After a trial period without my knowledge a sum of 59,9 euros has been deducted from my account, i have stopped the product but now want my money back but that has not worked so far. What else can i do gr Peter
Hello Peter,
You have been charged for the automatic renewal of AVG Secure VPN for Mac (30-day Trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. Auto renewal has been cancelled on the same date (12/29/18) when it got renewed.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We have initiated refund for this renewal order. Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail from avg.cs@digitalriver.com.
If you have not received the separate email, please check your junk or spam mail filters.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.