Hello Léia,
The support through this channel is provided in English.
You have been charged R$119.00 for the AVG TuneUp - Unlimited Devices (1 Year) subscription on 22nd September 2019.
It was debited due to the auto renewal service enabled for its 60 day trial that you signed up on 24th July 2019.
You have contacted PayPal and raised a dispute for this charge. Hence, we will not be able to process refund when there is dispute raised.
If you would like to take a quick action on this matter, please contact PayPal and ask them to cancel the dispute.
Once it is cancelled, you will receive an email from them. Take a screenshot of that email and inform us here.
We will send an email from here, through which you can forward the screenshot.
Thank you.
Por favor, me ajudem, não aguarde mais pagar AVG, é um desconto sem fim. Como fazer querer cancelar tudo o que tenha relação com o AVG. Já pagou 1/3 não sei quantas vezes e sempre é duplicado. Ex; Mês de setembro pagina 1 de 3 de $ 17,00 e 1 de 3 de 16,50 no nome do dr * Avg Technolog. Fora como eu já paguei anteriormente. Pelo amor de Deus quero cancelar isso da minha vida, como fazer?
Hello Léia,
The support through this channel is provided in English.
You have been charged R$119.00 for the AVG TuneUp - Unlimited Devices (1 Year) subscription on 22nd September 2019.
It was debited due to the auto renewal service enabled for its 60 day trial that you signed up on 24th July 2019.
You have contacted PayPal and raised a dispute for this charge. Hence, we will not be able to process refund when there is dispute raised.
If you would like to take a quick action on this matter, please contact PayPal and ask them to cancel the dispute.
Once it is cancelled, you will receive an email from them. Take a screenshot of that email and inform us here.
We will send an email from here, through which you can forward the screenshot.
Thank you.