Cancelamento e reembolso

nao autorizei a renovacao do AVG AntiTrack, quero o cancelamento e o reembolso

Hello Gisele.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.

We acknowledge your request for refund.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge. Please revert it containing those details.

Hello Gisele.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.

We acknowledge your request for refund.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge. Please revert it containing those details.