Canceled but still billed / how to reach a chat agent?

AVG Subscription
3

Hi Jennifer,

I will help you with this.
We were facing some technical glitch with our chat and phone support. It is fixed and you should be able to contact our chat or phone support now.  
You have AVG Internet Security and AVG TuneUp renewed recently. We can see that you have already created refund request for the charges.
The refund for AVG Internet Security is processed, but AVG TuneUp is still active. Can we process refund for AVG TuneUp?

1

I canceled 2 subscriptions and was still charged for one of them, but now the chat window on the support site does not appear and I cannot find a phone number other than paid, premium support to call to resolve it.    Does anyone have a phone number for AVG outside of support or premium support?   Thanks!

2

Hi Jennifer,

I will help you with this.
We were facing some technical glitch with our chat and phone support. It is fixed and you should be able to contact our chat or phone support now.  
You have AVG Internet Security and AVG TuneUp renewed recently. We can see that you have already created refund request for the charges.
The refund for AVG Internet Security is processed, but AVG TuneUp is still active. Can we process refund for AVG TuneUp?