Yes I would like to cancel the auto renewal process please. May I know the required steps ?
Hello Sultan,
We couldn't find the AVG Ultimate subscription on your account.
You had the 2 Years subscription for AVG Internet Security - Unlimited Devices which got expired on 21st May 2019.
Since it has auto renewal service enabled an attempt to charge for the renewal happened recently and you received email notification saying that it couldn't be processed.
Do you wish to cancel this auto renewal process?
Hello Sultan,
We couldn't find the AVG Ultimate subscription on your account.
You had the 2 Years subscription for AVG Internet Security - Unlimited Devices which got expired on 21st May 2019.
Since it has auto renewal service enabled an attempt to charge for the renewal happened recently and you received email notification saying that it couldn't be processed.
Do you wish to cancel this auto renewal process?
As the AVG Ultimate is expired, I would like to cancel my subscription to avoid any charges on my credit card. How can I cancel the subscription please ?
Yes I would like to cancel the auto renewal process please. May I know the required steps ?
Thank you for the confirmation.
As per your request, we have cancelled the auto renewal for your subscription of AVG Internet Security (Multi-Device).
Therefore, you wont be charged in the future after the expiration of the product.