Hello Sue,
We are really sorry to hear this.
On checking your account, we could see that you have been charged for the renewal of AVG PC Tune Up.
As per your request, we have initiated refund for the AVG PC Tune Up (Order Ref. No.59370928400 ). This refund will reflect in your original payment method within 5-7 business days.
We've also sent you an e-mail confirming the same.
I am requesting an immediate refund and cancellation for this AVG PC TuneUp shown below from an email I just received. I recently lost my job and no longer need this protection on my computer, as I will be using another computer in the future. Please refund my account and cancel all automatic renewal billing and protection services with AVG.
Please contact me with a confirmation that this subscription and all AVG subscriptions have been canceled and refunded accordingly for Sue Kastenson at 5729 Hwy K, Franksville, WI 53126.
Thank you!
AVG PC TuneUp 1-year subscription, 1 computer billed annually License Number: TMNEE-FGNY4-P9ZAS-AO6RB-PHHL9-WPY7Q | $44.99 |
Automatically renewed until: April 2, 2020
Payment details
Card ending: ************9588
Subtotal: $44.99
Tax: $0.00
Total: $44.99
To retrieve your invoice, please click here.
Your credit card statement will show “*DRI*AVG Technologies” for this purchase.
Billing address
Sue Kastenson
5729 Hwy K
Franksville Wisconsin 53126
kastensons@yahoo.com
Hello Sue,
We are really sorry to hear this.
On checking your account, we could see that you have been charged for the renewal of AVG PC Tune Up.
As per your request, we have initiated refund for the AVG PC Tune Up (Order Ref. No.59370928400 ). This refund will reflect in your original payment method within 5-7 business days.
We've also sent you an e-mail confirming the same.