Cancellation and refund of my subscription (never done)

General discussion
6

Hello Ornella,
You've reached the AVG community support forum.
I am sorry to hear that you have been charged by AVG. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.

Thank you for your understanding. 

2

Hello Ornella,
You've reached the AVG community support forum.
I am sorry to hear that you have been charged by AVG. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.

Thank you for your understanding. 

1

I find myself having to pay for a renewal of a subscription I never made or downloaded. They even renewed it without asking first—and with a price increase! I can't find an email contact; I had found a chat (by chance), but they closed the conversation. I want a refund and an immediate cancellation of this subscription, and I want to be removed from their database. What else can I do?"

5

I have this issue also.  I have no record of an email before my renewal date.  I tried calling the number given for support; it rang then dropped.  I tried 3 or 4 times. Eventually, I did a very long chat online repeatedly asking "how do I cancel automatic renewal"  the agent refused to answer, saying "you have AVG for another year now, cancel the renewal next year".  I said:  No, I want to cancel it now". Finally s/he said that I could cancel my automatic renewal online by going to "subscriptions".  I can't find anywhere on my account to cancel my automatic renewal.
I think it is entirely appropriate to discuss this on a public post; people should know about this shady practice.

3

Bonjour,
Pouver vous me dire si mon antivirus fonctione et s'y il est actif.

4

Hello Rosemarie, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We will check and help you to cancel and get refund for AVG charges. 
To proceed, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.

https://support.avg.com/support_ask

Thank you for your understanding.