Cancellation and Refund?

AVG Subscription
10

Hello Alok,


Maybe the email went to my spam folder. I don't know. I was waiting for money in my Paypal account, and the day it arrived, this happens, so I'm pissed. It looks to me like the money is already transferred. I'd rather go with Malwarebytes anyway.

Thank you,
CJ
Image appears to show that money was transferred.

9

Hello Cj,
I'm sorry to hear that you were unaware about AVG Ultimate automatic renewal when you purchase it (2016.12.28) the automatic renewal was accepted. If a subscription is turned on, email notification about automatic renewal is sent 45 days before the end of prepaid subscription period (expiration date). However, your AVG has been renewed automatically before 15 days of the subscription period. I see that you have already cancelled automatic renewal for AVG Ultimate. The license will not be renewed and no money will be taken from your account for the renewal. If you still want to receive a refund for this subscription the please reply to me here, I'll request a refund in your behalf.
Best regards,
Alok.

1

AVG just charged my account $100 without giving me heads up, so I just cancelled it. If I had been given an email notification a week ago, I might have been willing to keep it, but since they can't even give me that, I cancelled.

The website said I successfully cancelled, and I got an email saying the same, but no mention whatsoever about a refund. I want my $100 back. Why would there be no mention of a refund?

2

I don't have the refund yet. How long does it take?

3

Hello CJ Fast,

I understand the inconvenience.
I have forwarded your request to concern team and the refund will be processed as soon as possible.
Keep checking your email to know about the status.
Your patience is much appreciated.

4

I understand how difficult this is for you. Please confirm us if the amount taken from your account got credited back to you. If not, we will help you in getting refund for this renewal.

5

You are most welcome and thank you for confirming that you have received the refund.

8

I have received the refund. Thank you for your help.

11

I don't have the refund yet. How long does it take?

6

User-added image

7

Hello Cj,
I'm sorry to hear that you were unaware about AVG Ultimate automatic renewal when you purchase it (2016.12.28) the automatic renewal was accepted. If a subscription is turned on, email notification about automatic renewal is sent 45 days before the end of prepaid subscription period (expiration date). However, your AVG has been renewed automatically before 15 days of the subscription period. I see that you have already cancelled automatic renewal for AVG Ultimate. The license will not be renewed and no money will be taken from your account for the renewal. If you still want to receive a refund for this subscription the please reply to me here, I'll request a refund in your behalf.
Best regards,
Alok.